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Contact Info
Program Performance Measurement Office
Managing Partner
GSA
Program Manager
Von Harrison
OMB Portfolio Manager
Jeffrey Koch
E-Mail us:
it-infrastructure@gsa.gov
Service Level Agreements
Service Level Agreements (SLA)
Service level agreements establish a mutual understanding of services, priorities, responsibilities, guarantees, etc. between the service provider and the government agency. The agreement specifies the levels of availability, serviceability, performance, operation, and can include billing and penalties in the case that the agreement is violated.
Resources
- SLA Examples
- GITGO SLA (1)
- GITGO SLA (2)
GSA's GITGO contract includes a service level agreement between GSA and the service provider. The documents are protected content available with an established account on the CORE.gov site
- US Department of State SLA
- US Department of State SLA Spreadsheet
- US Department of State SLA Service Catalog
US Department of State's contract includes a service level agreement between GSA and the service provider. The document is protected content available with an established account on the CORE.gov site
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